Meet Dr. Damaris Vega — Chief Medical Officer
Dr. Damaris Vega is a board-certified endocrinologist and the Chief Medical Officer of Pochentong Referral Hospital. After earning her medical degree from the Ponce School of Medicine and completing her residency at the University of Texas Southwestern, she pursued a fellowship in Endocrinology, Diabetes, and Metabolism. With over 14 years of clinical leadership experience and numerous Patient’s Choice Awards, Dr. Vega has dedicated her career to balancing high-quality clinical care with operational excellence.
Practice Overview
Pochentong Referral Hospital is a premier, multi-specialty medical center dedicated to endocrine health and metabolic disorders. The hospital has experienced rapid growth, scaling from a centralized facility to an expansive network that includes six specialized departments at its main campus and a newly opened satellite clinic featuring three dedicated care providers. The medical team consists of leading physicians, advanced practice providers, and certified dietitians who manage a diverse, high-volume patient load.
As the hospital network expanded, maintaining sustainable operations became a critical priority. The administrative team faced severe bottlenecks with manual scheduling, long phone hold times, and fragmented patient registration across their multiple locations. To scale efficiently without burning out staff or decreasing patient satisfaction, the hospital needed a unified, automated approach to patient access.
The Solution: Pymed Tech's Bookingo Platform
To solve these operational challenges, Pochentong Referral Hospital implemented Bookingo by Pymed Tech, an enterprise-grade medical appointment and scheduling system.
By integrating Bookingo directly into their hospital ecosystem, they successfully transitioned to a digital-first intake model. The platform provided patients with 24/7 real-time booking access across all departments, automated SMS and email appointment reminders, and deployed secure, digital intake forms. This seamlessly synchronized provider calendars across all locations, drastically reducing administrative overhead and allowing the hospital's clinical team to focus entirely on delivering exceptional patient care.
