Where Are My Invoices?

Overview

Invoices are automatically generated based on your subscription plan and billing cycle. You can view, download, and track the status of all invoices from your Billing section.

How to Find Your Invoices

1. Log in to your account.

2. Navigate to Settings.

3. Select Billing & Subscription.

4. Click Invoices.

5. A list of all generated invoices will be displayed.

Invoice Status

The following statuses may appear on your invoices:

Paid

The invoice has been successfully paid and no further action is required.

Unpaid

The invoice has been generated but payment has not yet been received.

Overdue

The invoice has passed its due date and requires immediate payment.

Cancelled

The invoice is no longer valid and cannot be paid.

Downloading an Invoice

To download an invoice:

1. Open the Invoices page.

2. Locate the invoice you want to download.

3. Click the Download PDF button.

4. The invoice will be downloaded to your device.

Can't Find an Invoice?

If you cannot find an expected invoice:

• Check that you are viewing the correct company account.

• Verify the selected billing period.

• Ensure that an invoice has already been generated for the billing cycle.

• Contact your system administrator if access is restricted.

Note: Only users with appropriate billing permissions can view company invoices.

Additional Information

Invoices are generated automatically according to your subscription plan settings. If your account has outstanding invoices, service restrictions may apply based on your organization's billing policy.

For further assistance, please contact your administrator or support team.